Products and services
Business area
Technological innovation
Market service

In order to better improve the customer service ability, timely feed back and solve the problems raised by customers, the company has set up an after-sales service center and built a perfect service network all over the world. Among them, there are more than 25 service centers in China, located in Beijing, Shanghai, Tianjin, Qingdao, Tangshan, Changchun, Guangzhou, Nanjing, Hangzhou, Chengdu, Chongqing, Xi'an, Lanzhou, etc; There are service centers in Berlin, crayfield, Vienna and Montreal overseas. The global after-sales service layout can quickly and effectively provide customers with one-stop service, so as to respond to customers' needs in time and solve them quickly. With the goal of "building the core competitiveness of the enterprise and becoming the first service brand in the track production industry", adhering to the service concept of "customer first and service first", and taking "zero delay, zero error in the process and zero omission in the closed loop" as the service standard, Vio after-sales service center carries forward the service style of "rapid response and immediate solution", Provide customers with more timely, effective, high-quality and high-end after-sales service, and build the core competitiveness of the enterprise and the first service brand in the track manufacturing industry through comprehensive, accurate and timely handling of customers and timely, in place and complete closed-loop quality improvement.

Global customers

Since its establishment, adhering to the value concept of "integrity and dedication, customer first, teamwork, truth-seeking and innovation", the company has formed a mature and stable customer group with standardized management, excellent technical strength, reliable product quality, timely delivery ability and perfect after-sales service system. In the domestic market, the company has established stable cooperative relations with major vehicle manufacturing enterprises subordinate to CRRC, such as CRRC Changke, CRRC tangche, CRRC Sifang and CRRC Puzhen, and has been awarded the title of "excellent supplier" by customers for many times. In the international market, the company has become a supplier of supporting products for well-known foreign high-speed train manufacturers such as Bombardier (now Alstom), Siemens and ALSTOM, and has reached strategic cooperation agreements with Siemens and Bombardier (now Alstom) to become its global strategic partner.